What is onboard complaint procedure?
What is onboard complaint procedure?
In any case, a seafarer has the right to lodge a complaint directly with the master and as soon as possible after the alleged occurrence of the labour grievance (same time to give solution). – if no resolution of the dispute can be obtained on board, the seafarer has ten (10) days to bring it to the shipowner.
Does the seafarer who makes a complaint will have a copy of the complaint procedures with him?
Basic requirements All seafarers must be provided with a copy of the on-board complaint procedures applicable on the ship. This should be in the working language of the ship.
What should be included in a complaints policy?
6.3 The complaint should include the complainants name and address, the nature and date of the complaint and how they want to see it resolved. The First Step complaints form can be requested and can be sent to the complainant or collected by the complainant.
Under what conditions can a seafarer be asked to perform a greater number of hours without sufficient hours of rest?
The more simple way to say this is “a seafarer shall not be put to work continuously for more than 14 hours”. If the condition of 10 hours of rest in any 24-hour period is satisfied, this condition will be satisfied automatically.
Where do I file a complaint against seafarers?
Complaints should initially be addressed to the superior on board. If the complaint is not resolved, the seafarer can refer it to the master or to the shipowner. In addition, all seafarers are entitled to file a complaint also directly with the competent flag state authority.
In what procedures under which seafarers can lodge complaints and report Ship deficiencies knowing that their rights will be assured?
Under the Maritime Labour Convention 2006 (‘MLC’): A seafarer has the right to an on board complaints procedure to complain about breaches of their rights under the MLC.
What are the two types of complaints procedures?
There are two types of complaints; misconduct and overcharging.
What is the maximum hours of work in 7 day period of seafarer?
the maximum hours of work must not exceed 14 hours in any 24-hour period, and 72 hours in any seven-day period; or. the minimum hours of rest must not be less than 10 hours in any 24-hour period, and 77 hours in any seven-day period. Hours of rest means time spent outside of work on account of the ship.
What are the minimum hours of rest for all seafarers?
In accordance with MLC 2006 the minimum hours of rest for all seafarers are: 10 hours in any 24 hour period; and • 77 hours in any 7 day period. Hours of rest may be divided into no more than 2 periods one of which shall be at least 6 hours in length.
How will Seafarers complaints be handled?
On board complaint procedures must aim to resolve complaints at the lowest level possible, but seafarers must be able to directly complain to the master, the shipowner and, if necessary, to appropriate external authorities.