How do I report a downed Comcast cable?
How do I report a downed Comcast cable?
How to Report an Issue Online
- Visit xfinity.com/xfinityassistant.
- Type a message to let us know what your issue is.
- Choose the option that best describes your situation.
- Click Continue.
- Click Continue.
How long can you go without paying Comcast?
Stay Up-to-Date If you miss a payment toward the plan, you’ll have four days to make a one-time payment in My Account or contact us. If you don’t make a payment within four days, the plan will be canceled and your service will be interrupted.
Does Comcast charge for technician visit?
Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast.
Can Comcast shut off my internet?
Comcast will not disconnect a customer’s internet, mobile or voice service, and the business will waive late fees if the customer contacts the company and says they can’t pay their bills during the period. Flexible payment options are available.
Is Comcast and Xfinity the same?
Comcast, the biggest cable provider in the United States, is changing its name. According to the company’s blog, Xfinity will now replace Comcast as the company’s new product name in an attempt to show customers that it’s not the “same old company,” but rather an innovator.
How do I talk to a real person at Comcast?
Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.
What happens if you don’t pay Comcast bill?
If your balance remains outstanding, your service will be canceled, and you will lose your Xfinity Mobile phone number. If you’re all paid up on your account, your card on file is current, and your calls still aren’t going through, here are a few other things you can check.
Does Comcast forgive debt?
If you have outstanding Comcast debt that is more than one year old and meet all other Internet Essentials eligibility requirements, you can apply to the program and receive amnesty on your unpaid Comcast debt.
What is Xfinity pocket geek?
Pocket Geek® Mobile Features include: Technical support – Unlimited live technical support to help with your enrolled device, and any smart device in your home. Just tap the support icon in the Pocket Geek Mobile app. Security – Antivirus by Avast for Android customers. Optimization – How-to and troubleshooting guides.
How long does Comcast cable installation take?
between two and four hours
Technicians can easily access your exterior cable connection point to complete the installation. The installation generally takes between two and four hours.
How does Comcast disconnect service?
The best way to get in touch is to call Comcast at 1-800-XFINITY (1-800-934-6489). Follow the prompts to cancel service. Or just keep repeating “cancel service.” You can email a cancellation request as well and have Comcast call you.
How do I restore my Comcast service?
How do I resume service that was suspended due to a billing issue? If your Xfinity Mobile Account was suspended because of an expired payment method or other billing issue, you can resume it now by adding a new card and paying off your outstanding balance.