How do I make a complaint to the Ombudsman NSW?
How do I make a complaint to the Ombudsman NSW?
If you’d like to make a complaint to the NSW Ombudsman, you can use the online complaint form. The NSW Ombudsman is an independent and impartial watchdog, whose role is to ensure that state agencies and their staff do their jobs properly and meet their responsibilities to the community.
What does the NSW Ombudsman do?
More information. The NSW Ombudsman is an independent and impartial watchdog. Its job is to make sure that agencies it watches over fulfill their functions properly and improve their delivery of services to the public.
Which Ombudsman can you contact to help resolve a dispute with a NSW government department?
Government departments If you have given the agency a reasonable chance to resolve your complaint, you can call us on 1800 451 524 to discuss your complaint, or go to our ONLINE COMPLAINTS FORM to submit a complaint for assessment.
How do I contact the Ombudsman NSW?
To give us feedback, contact us on [email protected] or (02) 9286 1000. To make a complaint about the way we handled your complaint or to request to review a decision, see Complaints about the NSW Ombudsman.
How do I get in touch with the Ombudsman?
Contact us
- Phone: 0300 111 3000.
- Email: [email protected].
- Write:
- Please note that our office at Canary Wharf is closed so please do not send post to the Exchange Tower address.
- Fax: 020 7831 1942.
- Follow us: Twitter and LinkedIn.
How long does it take for the Ombudsman to make a decision?
Typically, this part of our process takes up to 90 days. A complex complaint, or where either party disagrees with the initial assessment and asks for final decision, may mean it takes longer. You will be updated by your case handler as things progress.
Can you go straight to the ombudsman?
When to complain to an ombudsman. You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure.
What can I contact the ombudsman for?
Contact us
- Phone: 0300 111 3000.
- Email: [email protected].
- Write:
- Please note that our office at Canary Wharf is closed so please do not send post to the Exchange Tower address.
- Fax: 020 7831 1942.
- Follow us: Twitter and LinkedIn.