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What is SupportSave?

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What is SupportSave?

7800_L:admin> supportsave This command collects RASLOG, TRACE, supportShow, core file, FFDC data and then transfer them to a FTP/SCP/SFTP server or a USB device. This operation can take several minutes. NOTE: supportSave will transfer existing trace dump file first, then automatically generate and transfer latest one.

How do you read Brocade SupportSave?

Answer

  1. Log on to the switch as admin using telnet or ssh.
  2. At the command prompt type: supportsave.
  3. You are prompted as: a) the IP address of your FTP server.
  4. The files generated by this command are compressed before being sent off the switch. You can then compress these files together before sending to IBM Support.

How do I collect Supportshow?

Collect supportshow log from a SAN switch

  1. Log in to a SAN switch using an SSH client like PuTTY, as shown below. Default username/password for a 8/24 Base 16-ports Enabled SAN Switch are admin/password.
  2. Run the supportshow command.
  3. Collect or copy the output in a log file and send the same to support team.

How do you create a SupportSave?

To generate the latest Switch SupportSave data, perform the follow steps:

  1. Click the Settings icon ( ), and then select Services > Supportsave Management.
  2. Click the More icon ( ), and then select Bulk Edit.
  3. Select one or more switches for which you want to generate a SupportSave.
  4. Click Edit, and then select Generate.

How do you get a Supportshow from a Brocade switch?

Solution

  1. Enter the IP or hostname of the Cisco or Brocade switch:
  2. Make sure logging is turned on for “All session output” and then save the resulting putty.log file to a location of your choice.
  3. For Brocade run the command supportshow.
  4. For Cisco run the command show tech-support details.

How do I get SupportSave logs?

Resolution

  1. Log in to the switches using your user account on telnet or SSH.
  2. At the command prompt, type the CLI command supportsave for interactive usage.
  3. Answer the prompts that follow: Give the IP address of your FTP server. Provide the user name/password for your FTP server. Select a protocol (i.e.FTP)

How do you get the SupportSave from BNA?

Collect BNA Server SupportSave via GUI Go to the menu Monitor -> Technical Support -> SupportSave (this is for the BNA Software, for switch SupportSave you need to select Product / Host SupportSave). Click OK and BNA will start collecting the BNA Server SupportSave.

How do you gather Brocade switch logs?

How do I collect Cmcne SupportSave?

How do you collect logs from BNA?

Choose Start > Server Management Console. In the displayed dialog box, switch to the Technical Support Information page and set log collection options. Select Collect database information. 3. Click Browse to select a directory for storing logs.