How do you troubleshoot a Mimecast?

How do you troubleshoot a Mimecast?

If you’re a Mimecast customer and are having issues accessing the Secure Messaging Portal, try the following before contacting your administrator:

1. Ensure you’re using the correct URL to access the portal.
2. Check that the correct primary SMTP address is entered.
3. Ensure you’re using one of the supported browsers.

How do I unlock my Mimecast account?

Unlocking an Account

1. Logon to the Administration Console.
2. Click on the Administration toolbar menu item.
3. Select the Directories | Internal Directories menu item.
4. Click on your Domain.
5. Click on the required Email Address.
6. Click on the Unlock Account button next to the “Account Locked” option in the Permissions section.

How do I log into Mimecast?

Logging On via the Mimecast Website

1. Open your browser.
2. Enter the www.mimecast.com URL.
3. Click on the Log In link.
4. Click on the Administration and Monitoring tab.
5. Click on the Login to Administration and Monitoring button.
6. Enter your Email Address.
7. Click on the Next button.

How do I reset my Mimecast password?

To reset your cloud password:

1. Enter the Mimecast Personal Portal URL into your browser.
2. Enter your Email Address to log in.
3. Click the Next button.
4. Click the Reset Cloud Password link.
5. Enter the displayed Captcha.
6. Click the Reset Password button.
7. Select the Email option.
8. Click the Next button.

Why is Mimecast blocking my email?

If you receive a block code indicating the user has blocked your email address or domain, add that address to your suppression list. Further attempts to send to the recipient will contribute to a poor reputation, which could impact delivery to recipients at other Mimecast customer domains.

What is Mimecast for Outlook?

Outlook email management with Mimecast Mimecast provides a fully integrated, cloud-based subscription service that combines solutions for email security, archiving and continuity. Mimecast reduces the risk, cost and complexity of managing business email.

How do I turn on Mimecast in Outlook?

Resolution

1. Click the File tab.
2. Click on the Options menu item.
3. Click on the Add-Ins menu item.
4. Select COM Add-ins in the “Manage” drop down list at the bottom of the dialog.
5. Click the Go…
6. Ensure the Mimecast for Outlook add-in is enabled.
7. Click on the OK button to close the window and return to Microsoft Outlook.

How do you make a Mimecast admin account?

Creating a User

1. Log in to the Administration Console.
2. Click on the Administration toolbar button.
3. Select the Directories | Internal Directories menu item.
4. Select the Domain that you would like to add a user to.
5. Click the New Address button.
6. Complete the values on the page.
7. Click the Save and Exit button.

How do I log into Mimecast in Outlook?

Walkthrough

1. Enter your Email Address in the logon screen.
2. Click on the Next button.
3. In the Password field, enter the password that has been provided by your Administrator. Note:
4. Select one of the following from the dropdown: Cloud if you’re using your Mimecast Cloud password.
5. Select Login.

How do I open a mimecast email?

I am a Mimecast Customer

1. Open your browser.
2. Navigate to either the: Secure Messaging Portal URL for the region where your Mimecast account is hosted.
3. Enter your Email Address.
4. Click Next.
5. Select either the Cloud or Domain authentication method from the drop down list.
6. Enter your Password.

How do I use mimecast?

Article Details

1. Open Microsoft Outlook.
2. Compose a Message as normal.
3. Click on the Mimecast tab.
4. Click on the Send Securely icon.
5. Select the Secure Messaging Definition you’d like applied to the message.
6. Click the Send button.

How do I unblock messages on Mimecast?

To add a new blocked or a permitted sender to Mimecast at the account level, do the following: Login to the Mimecast Administration Console. Go to Directories –> Groups. Click Blocked Senders or Permitted Senders on the left.