How can I speak to a person at British Gas?

How can I speak to a person at British Gas?

Call 0333 202 9532 to contact customer service. Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.

How do I get a new gas card UK?

Just ask the shopkeeper and they will give you a new gas card for free. It’s important to let them know this is an emergency gas card and that you don’t have a 7-digit “RTI” code.

Can I top up electric key online?

If you’ve got a smart meter, you can top up your electricity and gas online. However, if you’ve got an older, traditional meter or you’re on Smart PAYG Standard and use a key or card to top up, you’ll need to top up at a PayPoint instead.

Can I buy a gas card online?

You can purchase many regular gas cards online, but other gas rewards cards are tied to promotions and you’ll have to order them at a brick-and-mortar location or over the phone.

Where do I find my British Gas smart card number?

It’s a 19-digit number written on your smart card. So as long as you have the number saved, you can use it to top up. Alternatively, if you don’t have the smart card number, you can easily top up using the app or your online account.

How do I get a replacement electric key?

There are a couple of ways to replace a lost electric key or lost gas card. The quickest is to get a replacement from a local PayPoint or Payzone location. Before you go, you’ll need to contact your energy supplier to let them know you want a new key.

Can you top up electric without card?

You can still make top ups without your Keypad card, if you have your 19 digit premise number. This should begin with the numbers ‘98269’ and can be found on an old top up receipt. If you don’t have an old receipt call us on 03457 455 455 and we’ll provide you with your 19 digit premise number.

Can I top up British Gas over phone?

Electricity top ups can be made via the British Gas app, which can be downloaded through the App Store or Google Play. To top up your British Gas electricity meter over the phone, call 0300 100 0303. You will need your customer reference number and your debit or credit card details.

Is 0113 a free number?

The cost of calling an 0113 number is usually up to 13p a minute if you are calling from a landline, but can be up to 55p should you place the call from a mobile phone. There also might be what is known as a ‘Call Set Up Fee’, which usually rangesfrom between 15p – 20p.