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Does Zendesk use markdown?

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Does Zendesk use markdown?

Zendesk Markdown is available for anyone using the Essential, Team, Professional or Enterprise plan on Zendesk, and it applies to a whole account, not individual agents. Before you can start using Markdown, you’ll need to Enable the feature using an Administrator account.

Can you highlight in Zendesk?

You can use color in ticket comments to: Highlight important issues in tickets.

How do I create a macro in Zendesk?

To create a macro from an existing ticket

  1. Open the ticket that you want to create a macro from.
  2. Click the Ticket options menu in the upper right, then select Create as macro.
  3. Enter a title for the new macro and then modify the actions as needed.
  4. Click Create Macro.

What code does zendesk use?

Zendesk can be modified, molded, and shaped to meet your needs using HTML, CSS, and JavaScript.

Does Zendesk support HTML?

By default, Zendesk uses the HTML part of the in-bound email to create tickets and comments. This means that any rich content in emails is retained and displayed in tickets. Rich content includes: Full color, basic formatting , code blocks, tables, and inline images.

What is Markdown used for?

Markdown is a plain text formatting syntax aimed at making writing for the internet easier. The philosophy behind Markdown is that plain text documents should be readable without tags mussing everything up, but there should still be ways to add text modifiers like lists, bold, italics, etc.

What Markdown means?

1 : a lowering of price. 2 : the amount by which an original selling price is reduced. mark down. verb. marked down; marking down; marks down.

How do you underline text in Zendesk?

You can use underline symbols (_) in addition to asterisks (*) to make text bold or italic. For example, typing _Note_ and __Caution__ appears as Note and Caution.

How do I create a form in Zendesk?

Creating ticket forms

  1. In Admin Center, click the Objects and rules icon ( ) in the sidebar, then select Tickets > Forms.
  2. Click Add form.
  3. Click New form to edit the name of the ticket form.
  4. If you want the form to be visible to end users, select the Editable for end users check box.

What is macros in Zendesk?

About macros A macro is a prepared response or action that an agent can manually apply when they are creating or updating tickets. Macros contain actions that can update ticket properties. Unlike triggers and automations, macros only contain actions, not conditions.

How do I run a macro in Zendesk?

In a ticket , click the Apply macro button in the bottom toolbar. Typically, your five most commonly used macros from the past week appear at the top of the macros list. You can select one of these, begin typing the name of the macro, or scroll through the list to find the one you want to use.